Thursday, March 19, 2020

Store owners claim they are gouging customers during COVID-19 pandemic because their suppliers are pressuring them to


For weeks, hand sanitizer, face masks, Lysol spray, disinfectant wipes and even gallon jugs of water have become scarce across New York City as residents stockpile their apartments for self-quarantine. In response to reports of price gouging on these items, Mayor de Blasio has vowed to get tough on the culprits.

The Department of Consumer and Worker Protection put an emergency rule into effect that makes price gouging illegal for a number of items needed to stem the spread of coronavirus. 

But while the mayor’s announcement took aim at retailers, dollar stores in the Ridgewood area struggling to comply said that they are not often the source of the inflated prices. Price gouging begins higher on the supply chain with wholesalers and distributors that sell to discount stores, they say.

When a customer walked up to the counter of U2 99 Cent Store in Glendale asking for isopropyl alcohol, store manager Steven Ng said that he stopped stocking it because he himself was getting gouged on the wholesale price. 

“We have to make a living, too. Before we sold for $2 and right now the wholesale price is $2. If we sell it for $2.99 people complain. What are we going to do? Sell it for $1.99? We’re losing money. So I’m not going to carry anything,” Ng said.

The mayor’s new law has presented 99-cent stores, who often rely on a competitive market of wholesalers for their stock, with a choice: continue to stock the items at a loss or negligible profit or stop stocking them at all. 

Out of the eight dollar stores that QNS visited, only one had a supply of hand sanitizer that it had saved  from a shipment that the store got before the last week of closures and directives to self-quarantine. Many of the shop owners said they are choosing the latter option and leaving their shelves that once contained wipes and hand sanitizer empty.

“If they’re charging more money, what am I going to do?” said Saleh Hassan, the manager of Glendale 99 Cent on Myrtle Avenue.

Hassan said that he relies on salespeople from wholesalers who typically travel into his shop to update him on their stock. His store has stayed out of wipes and sanitizer for weeks because his wholesaler didn’t have a supply or was inflating prices that he was unwilling to pay.

The problem is unique to stores that rely on a loose network of wholesalers to supply their products. 

Family Dollar on Broadway and Grove Street in Bushwick, for instance, doesn’t have that problem. A cashier said that they rely on a chain-based distribution system that drops off a limited supply of the sought-after items every few days.

Ng said that he gets his product supply from a number of wholesale warehouses that straddle the Brooklyn-Queens border on Flushing Avenue, but declined to identify which specific outlets are inflating their prices. He said that he’s stopped selling 33-ounce bottles of hand sanitizer at the price point set by the wholesaler because customers were complaining.


georgetheatheist said...

Hey store manager Danny, next time Echevarria wastes your time with his non-official nosy questions, give him that elbow pump to his stupid bald head and tell him to scram.

TommyR said...

Not claim, true. Local deli dude just stopped carrying 'cuz he didn't wanna pass the add'l costs on. You know where to look, y'can still find plenty at the warehouses of the wholesalers along a certain border btw 2 outer boroughs.