From the Daily News:
In one of its final acts, the Bloomberg administration pushed through a costly contract to modernize the city's 311 call system — hiring the same company fired by the feds for the botched rollout of the Obamacare website.
The city’s Department of Information Technology and Telecommunications, known as DoITT, awarded the contract to the Montreal-based company CGI on Dec. 31, hours before Bill de Blasio was sworn in as mayor.
Bloomberg administration officials were keen on approving the deal because the former mayor sees the 311 hotline as one his legacies, sources said.
But rival companies are up in arms, saying CGI has little if any experience managing call centers. A website, Dont911nyc311.com, has popped up to protest the contract.
CGI has never overhauled “a 311-type system,” said a source in the information technology industry.
From CBS Local:
A contract awarded to a Montreal-Based CGI on December 31, has caught the eye of City Comptroller Scott Stringer.
“I’m certainly reviewing the contract now,” Stringer told WCBS 880′s Jim Smith.
“This is a critical project when it comes to enhancing 311 and we’re going to be looking at all aspect of this process and contract,” Stringer said.
Stringer said that it was important to make sure that the company does what it said it would do. CGI and the city’s IT department say the competitive bid was awarded after a rigorous evaluation process.