From the NY Post:
Access-A-Ride drivers are menaces to other motorists and to their own elderly or disabled passengers, according to stats that show a soaring number of complaints filed by riders since 2008.
Complaints against the drivers -- all of whom are employed by MTA contractors that are collectively paid more than $1 billion a year -- jumped 23 percent from 2008 to 2009, according to transit documents reviewed by The Post.
There were 5,062 complaints filed last year, compared with 4,128 the year before, and figures show there's been a 10 percent jump for the first three months of 2010.
The most harrowing statistics involve the growing number of complaints about van operators playing the radio or talking on a cellphone while driving -- up from 132 in 2008 to 168 in 2009. Reckless-driving complaints soared from 745 to 1,046.
An MTA spokesperson said, "We actually show a decline in the ratio of complaints to increased service."
Photo from SI Live