From the Daily News:
Scott Stringer said his office logged more than 130 pothole complaints on the 311 site since March and claims that every one of them has disappeared without a trace.
The potholes, however, live on.
As of Monday, at least 10 of the potholes Stringer reported on busy thoroughfares like Sixth Ave., Third Ave. and 145th St. appeared to still be lying in wait, ready to shred the tires of unsuspecting motorists.
Roughly half the complaints were made online. When the complaints were entered into the 311 website - which directs users to the Department of Transportation homepage - Stringer's staffers received reference numbers.
When the staffers did not receive the promised confirmation emails 10 days later, they called 311 operators and were told there was no record of the complaints and the reference numbers were useless.
Nearly all of the calls made by phone were processed.