Gothamist
Tenant advocates say the $2.7 billion federally-funded emergency
rental assistance program aimed at helping struggling New Yorkers behind
on their rent due to the pandemic might not be reaching the residents
who need it the most.
New Yorkers started applying
for the program on June 1st. The agency in charge of the Emergency
Rental Assistance Program (ERAP), the Office of Temporary and Disability
Assistance (OTDA), received 119,209 applications by the end of June,
with the 91,457 coming from New York City (the agency says some
applications might be duplicates).
But advocates say problems
with the online application portal could be preventing the
lowest-income, immigrants and senior New Yorkers from successfully
submitting applications, adding further stress in paying their back
rent.
“I fear we will not reach the very communities that the
legislation specifically wanted to reach, mainly people under 50% of the
area median income, survivors of domestic violence, survivors of sex
trafficking and people living with disabilities,” said Jack Newton,
director of the public benefits unit at Bronx Legal Services. “I think
that will continue to be a problem in the weeks to come.”
Bronx
Legal Services is one of 29 non-profits that sent a letter to OTDA
earlier this month asking the agency to address the problems people are
experiencing: the difficulty of collecting all the necessary documents and uploading them,
an issue that has frequently tripped up tenants because applications
can’t be saved and resumed; “error” messages that force tenants to exit
and restart an application; inadequate translations of the information
about the program into other languages; and needing to have an email
address to submit an application.
Justin Mason, a spokesperson for
OTDA, said they “are addressing any technical issues promptly and as
they are encountered,” and are reviewing the letter.
“The agency
has undertaken an unprecedented effort to establish partnerships with
local governments across the state and welcomes any input we receive
from community-based organizations—especially those groups actively
involved in helping New Yorkers apply for this critical assistance,” he
said.
Timothy Johnson, 59, said he and his partner, who live in a
two-bedroom apartment in the Morrisania section of the Bronx with their
two daughters, made five unsuccessful attempts in applying for the
program. Johnson said their landlord told them they owe $11,000 in back
rent (an amount they dispute) from during the pandemic. He has tried to
apply on his phone because he doesn’t have access to a computer, but
said he ran into issues uploading documents.
“It's confusing,”
Johnson said. “It tells you to upload documents and it doesn't tell you
which documents to upload. You really have to be computer-savvy to know
how to fill this out.”
Landlord groups have also expressed
dissatisfaction with the rollout of the program. Jay Martin, the
executive director at the Community Housing Improvement Program, which
represents 4,000 property owners in the city, said the most successful
landlords are the ones who’ve been scheduling 30-minute appointments
with tenants in their offices and assigning their staff to assist with
applications, which he sees as the state’s failure to establish a
user-friendly application process.
“You can go on Amazon, you can
order toilet paper and have it at your house in 24 hours,” he said. “But
when we're talking about a multi-billion dollar program from the
government to help keep people in their homes and to keep the housing
market from collapsing, we can't even figure out a way to keep the
website from not crashing.”