From the Times Ledger:
A city agency wants to revoke the license of a Richmond Hill used car dealership along with obtaining $700,000 in restitution and fines from the company for what it called illegal and deceptive business practices.
The city Department of Consumer Affairs claimed the dealership, Queens Auto Mall at 134-01 Atlantic Ave. in Richmond Hill, charged customers illegal fees, prevented customers from filing complaints and refused to refund deposits on cancelled transactions.
The dealership is not accredited by the Better Business Bureau and has no rating from the nonprofit, but there were 19 complaints filed with the BBB.
Seven of the complaints were from refund or exchange issues, three for repair issues, three for selling practices, three involving contract disputes and one apiece for customer service problems, guarantee or warranty complaints and product issues.
Both the company’s used car license and auction license could be revoked by the agency to prevent the dealership’s owners from obtaining those licenses in the future.
The agency said it received 100 consumer complaints about Queens Auto Mall that included gripes that the dealership refused to give refunds and failed to deliver vehicles after consumers put down $500 deposits.