From the Daily News:
...we know that getting a ticket can sometimes be a frustrating experience, and while most of our traffic enforcement agents are courteous and professional, we are always working to improve customer service. Getting a parking ticket will never be a cause for celebration, but to reduce the tensions that can arise, we will increase sensitivity training for all traffic enforcement agents.
We've made great progress improving the level and quality of customer service that city government delivers, but we know we still have much more work to do. By taking on a challenge that can drive New Yorkers a little crazy - parking - and putting new technology to work, we can make it easier to find a parking spot, easier to avoid a ticket, easier to pay a fine and easier to interact with traffic agents. Who said parking in New York had to be so hard?
Rebuttal from Councilman Vincent Gentile of Brooklyn:
Mayor Bloomberg's new parking promises are way too little and way too late.
The real problem that needs to be fixed on our streets - a problem that just about any commuter understands - is the aggressive and unfair culture of parking enforcement and ticketing in this city.
It's a culture of acrimony instead of partnership; of unfair targeting instead of fair ticketing; of raising revenue instead of keeping our streets safe and clear.
That culture has only been encouraged by this mayor. Yet now, after eight long years, he is pushing a series of "reforms" that will do nothing to ease drivers' biggest concerns.
Drivers trying to back up into a curbside metered parking spot are routinely issued $115 tickets for double-parking despite the fact that the departing car was on its way out of the spot. A senior citizen dropping his spouse off for a dialysis treatment was issued a double-parking ticket because he dared leave his vehicle to escort his frail wife to the front door of the treatment center.
These are real examples. They have happened on Bloomberg's watch.