A City Council bill introduced by [Councilmember Steven] Matteo last month aims to end such “neighbor-versus-neighbor” 311 disputes.
Under the measure, which has bipartisan support from five other co-sponsors, a property...would be ruled the subject of harassment upon receiving three or more baseless 311 complaints within six months. For three months after that, the 311 customer service center would only document non-emergency calls about the property without referring them to a city agency.
The law would apply to any property occupants who are the subject of repeat anonymous 311 calls — be it homeowners, renters or leasers — according to Matteo’s office. Though McGrath has struggled with buildings calls, the law would also apply to other potential 311 complaints, like noise or mold.
Matteo said other council members told him that they have had similar issues with 311, but that the reports of harassment seem to be exacerbated on places like Staten Island, with more one- and two-family residences.