Shoukat Ali of Jackson Heights made call after call for three weeks, pleading with his landlord to fix the "waterfall" raining down on his bathroom from a leaky pipe in the apartment above.
Tenants say owner Vantage Properties ignores pleas, yet still renovates
What happened next was almost inevitable.
Last Saturday, a large chunk of the ceiling crashed to the floor, flooding his bathroom with water and soggy drywall.
Several days after the catastrophe, his landlord, Vantage Properties, had yet to fix the gaping hole.
What makes the hardship even more frustrating, Ali said, is that Vantage recently remodeled a vacant apartment across the hallway and another in an adjacent, company-owned building.
Vantage, which owns roughly 5,000 rent-controlled units in some 80 buildings in northern Queens, has made headlines for allegedly harassing tenants in an effort to vacate units and rent them at market rates.