New Yorkers who dial 311 to complain about quality-of-life violations can expect a call back from police asking if they’re satisfied with how the problem was handled, the Daily News has learned.
In the wake of the Staten Island chokehold death of Eric Garner during his arrest for selling loose cigarettes, critics have called for the NYPD to abandon broken windows policing — cracking down on minor offenses to prevent more serious crime.
But an Aug. 15 order makes it clear quality-of-life enforcement remains a top priority — and that the NYPD believes a little customer service can go a long way toward making friends with the public.
“The process of identifying, addressing and monitoring 311 complaints plays a vital role to the department’s mission of improving quality of life for the communities it serves,” the order reads.
Precinct bosses will track 311 complaints, and each precinct’s special operations lieutenant will make sure every caller is contacted within one business day, with officers asking if the police response solved the problem.
For “chronic complaints,” defined as at least five calls about the same condition within four weeks, the caller will get a personal visit from one of the precinct’s top two officers.
Monthly audits will also be conducted, with at least 15 callers polled about their experience with the officer who originally contacted them.