When Sara Jenkins got a notice from state officials saying she had not paid her 2007 taxes, she knew something was wrong.
"I knew I'd paid my tax," says Jenkins. "So I went into my computer, my online banking, and pulled up the check, photocopied the check and sent it in. I thought, 'Okay, they made a mistake.'"
Unfortunately for Jenkins, the State Department of Taxation and Finance did not agree.
"I got the same letter back again saying 'No, you haven't paid,'" she says.
Jenkins called Department of Taxation and Finance and discovered that the City Department of Finance had cashed her check, even though she had made it out and sent it to the state.
Completely confused, Jenkins says the state still held her responsible, and that officials told her, "You actually have to get the money back from the City DOF and you still owe us money and now you owe us penalties and interest for not paying it on time."
To add insult to injury, the state withheld her 2008 refund of $1,500 and put a lien on her bank account and credit.