Sunday, March 11, 2012
It pays to do your homework
From the Daily News:
Diana Serrano and her husband Richard got a quote on the Web to move their furniture across 63rd Dr. in Rego Park to their new apartment in late February. But then they got scammed by the movers, who charged nearly 10 times their estimate and held their furniture for ransom when they balked, Serrano said.
“They wanted us to pay before they even unloaded the furniture,” said Serrano, 48, an administrative assistant. “They had the wheels turned to pull out of the driveway until we started banging on the door and screaming at them to stop.”
Serrano called the cops and the couple demanded to see an invoice. On their invoice, they saw a slew of new charges, including boxes, packaging tape and $100 per worker for having to use an elevator, for a total of $2,100. The original quote was for about $275. Serrano said cops bargained the driver down to $1,800 and managed to get their belongings, but the police did not get involved beyond that because they said it was a civil matter.
The company, Shelli Van Lines was given an “F” rating by the Better Business Bureau in New Jersey, where it is based.