
Today, New York City Comptroller Scott M. Stringer released an audit revealing the Department of Buildings (DOB) failed to adequately oversee complaint intake, inspection, and disposition processes for illegal curb cuts and driveways. The audit showed widespread deficiencies in DOB’s processing of complaints of illegal curb cuts and driveways, oversight and training of field inspectors, and inspections of curb cuts and driveways. The audit also found that based on a sample of 1,024 complaints made during the audit scope period, the City potentially failed to assess and collect as much as $430,014 in penalties due to DOB’s failure to adequately respond to 502 (49 percent) of those complaints. Based on a review of the total population of complaints received by DOB in the audit scope period, the audit showed that the City may have foregone as much as an additional $32,604 due to additional errors by DOB in its handling of re-inspections and filing of violations with the Office of Administrative Trials and Hearings’ (OATH’S) Environmental Control Board.
“New York City’s streets and sidewalks are among our greatest public resources,” said Comptroller Stringer. “Illegal curb cuts and driveways negatively impact safety and quality of life for pedestrians and drivers alike and take away much needed sidewalk space when our city most needs it. Our audit identified significant weaknesses in the Department of Buildings enforcement of the rules that apply to curb cuts and driveways, which also cost the city tens of thousands of dollars. I urge DOB to implement our recommendations immediately and ensure that our streetscapes can serve as the public amenities they are intended to be.”
For the audit scope period, Comptroller Stringer obtained from DOB a complaint listing with 7,256 entries, of which 5,783 were individual complaints associated with 3,874 properties of potentially illegal curb cuts, driveways, and carports according to DOB’s internal reporting. For the 5,783 individual complaints received during the audit scope, DOB performed 3,238 inspections for 3,020 properties. Of these 3,238 inspections, DOB issued 1,435 OATH violations related to 1,203 properties.
Comptroller Stringer’s audit found that with respect to curb cuts and driveways, DOB did not adequately oversee its processes for responding to complaints and for issuing permits for their installation as well as deficiencies in all aspects of DOB’s complaint intake, inspection, and disposition processes. DOB lacked training for its field inspectors regarding curb cuts and driveways and did not provide sufficient supervisory oversight of their inspections. Additionally, DOB lacked controls over the issuance of violations for illegal curb cuts and driveways and DOB field inspectors did not appropriately refer all complaints that fall under other agencies’ jurisdictions to those agencies.

















