Double-decker buses. Entering a bus from any door. Digital signs showing when the next bus will arrive.
These are some of the improvements New York City’s long-suffering bus riders were promised on Monday as the Metropolitan Transportation Authority announced a plan to turn around the sputtering bus system.
The city’s buses have been plagued by sluggish service and declining ridership, even though the persistent problems have received less attention than the crisis facing the subways.
In his first major initiative, Andy Byford, the new leader of the transit agency that operates the city’s subways and buses, released a plan to speed up buses.
“We know it’s the right thing to do, and now we really want to push on and make this plan a reality and get people back on the buses,” Mr. Byford said at an M.T.A. board meeting in Lower Manhattan.
Transit advocates and board members — a notoriously difficult group to impress — quickly praised the bus plan. Jaqi Cohen, the campaign coordinator for the Straphangers Campaign, an advocacy group, called it “one of the biggest wins for our city’s 2.5 million daily bus riders in more than half a century.”