Several guests who booked rooms at a hotel and luxury apartment tower in Kew Gardens where the city controversially began renting dozens of rooms to homeless people last month had their reservations abruptly cancelled, DNAinfo New York has learned.
A Kew Gardens resident said three of his family members, who are visiting for his daughter’s bat mitzvah this coming weekend, booked rooms at the Kew Gardens Comfort Inn several weeks ago.
But on Sunday, they received an email from the hotel stating that “Due to unfortunate circumstances recently at our hotel, we have had to cancel your reservation.”
"They said it was a flood," said the local resident, who did not want his name to be used but provided the email to DNAinfo.
An employee who answered the phone at the hotel Monday told a reporter that they “are having water damage on some floors,” but added that the hotel is open and that some rooms were still available. She did not elaborate about what caused the damage.
However, a caller trying to book a room at the hotel for Monday and Tuesday night was told there were no rooms available and was instead offered a room at a Comfort Inn in Jamaica.
A spokesman with the Department of Homeless Services — which alarmed locals by beginning to rent 42 rooms in the hotel on Sept. 29 — said Monday that there was no “water damage” impacting units used by the agency.