HPD ignores fire escape safety complaints

From NBC:

More than 2,000 complaints about fire escape safety were called in to 311 over the last year and a half, resulting in nearly 500 violations, an I-Team investigation has found. Many of those problems went months before being fixed.

Data from 311 shows it takes an average of three weeks for investigators to resolve safety complaints about fire escapes. For some residents, it can take months to get a response. Some complaints are quite serious, from blocked exits to missing slats. Rust is another common violation.