How is this possible?

From DNA Info:

Residents of an affordable housing building in Bed-Stuy say their management company has only just begun restoring heat to their apartments— eight years after taking over the building.

Residents of 305 Decatur St., a Section 8 building in Bed-Stuy, say they've lived without heat since before their management company, Shinda Management Corp., took over the building in 2005, but that the company has dragged its feet in fixing the problem after gaining control, while also locking their laundry and public rooms.

Even neighbors who have had their heat restored with baseboard heating, like Collette Wright, have had to fight, the 55-year-old resident said.

"For me to have a decent place to live, warm, secure," Wright said. "That's a basic human right, and Shinda deprived me of that right over and over."

After years of complaints, Wright's new heating system was finally installed in August. Three other residents of 305 Decatur St. confirmed to DNAinfo New York that they were told by Shinda their heat would soon be installed, though as of Tuesday the tenants still did not have baseboard heating.

Wright, a tenant activist who has lived in the building since 1996, said this will be the first winter she's had heat since moving in.